Help me...... I am a support analyst..... support..... what do I support?

After my post of yesterday I got an e-mail with this text: "Help me...... I am a support analyst..... support..... what do I support?" (free translation, the original message was in portuguese). It is something that most of us should worry about, I have a list of job applications and from 14 jobs 5 jobs have as title Support Analyst.
Let's try to understand what this kind of professional does: first of all I investigated over the Internet references and descriptions to this job. The most direct description about it I got from wikipedia (in portuguese, no reference on english version), I know that it is not a official source, but it can provide us with a good start.
Here it is: "The support analyst is the professional, with academic degree in computer (in general a Computer Science Bachelor) , responsible for the TI infra-structure of a company or organization."
Woooo... that is great, imagine someone responsible for all the TI infra-structure of a big company like IBM, Microsoft. I don't think that it is a really specific job title. I suppose that the author of the wikipedia was thinking about someone that support the desktop users, something like: SO installation, network configuration, and so on.
Well I agree a support analyst could do that (let's forget about the meaning of the title, I will come back later), but not only that. I have met a lot of support analyst that doesn't do that, in fact they support some specific software.
Then we come to a different kind of analyst, someone that is a application support analyst: they support a specific application, maybe some commercial one or a company application.
But even this situation is not the last one, a "support analyst" could be a knowledge base for some specific part of the IT world, like a framework, programming language, etc. In my point of view, this kind of professional is more like a XYZ specialist than a support, at the end he will make more than support the users, he will teach the users.
Anyway this job title makes me fell a little bit uncomfortable:

• analyst is someone that get the problem and make some analysis on that in order to solve it - the professional will do that in most of the cases, but not always.
• support is someone that helps another one, that offer a comfortable bases to the colleague work.

In my point of view, these two words together mean nothing, although most of us can understand what it means.

To finish this post and answer the title question: you are not a support analyst, you are more like a specialist, that is right that you offer support to the end user, but in most of the cases you are more like a knowledge base. At the end in your work you don't solve problems, like a support guy, you offer possibilities. Is it right? (ps.: to make it understandable to everyone, this person works in a department responsible to create a development framework [after we try to understand what does it means], and he works as specialist of this framework, given courses, support and whatever is necessary).

Remember: in our job we make a lot of things, our title should represent the most important of these ones, or the greatest of them (if these functions are a somehow related).