Let's try to understand what this kind of professional does: first of all I investigated over the Internet references and descriptions to this job. The most direct description about it I got from wikipedia (in portuguese, no reference on english version), I know that it is not a official source, but it can provide us with a good start.
Here it is: "The support analyst is the professional, with academic degree in computer (in general a Computer Science Bachelor) , responsible for the TI infra-structure of a company or organization."
Woooo... that is great, imagine someone responsible for all the TI infra-structure of a big company like IBM, Microsoft. I don't think that it is a really specific job title. I suppose that the author of the wikipedia was thinking about someone that support the desktop users, something like: SO installation, network configuration, and so on.
Well I agree a support analyst could do that (let's forget about the meaning of the title, I will come back later), but not only that. I have met a lot of support analyst that doesn't do that, in fact they support some specific software.
Then we come to a different kind of analyst, someone that is a application support analyst: they support a specific application, maybe some commercial one or a company application.
But even this situation is not the last one, a "support analyst" could be a knowledge base for some specific part of the IT world, like a framework, programming language, etc. In my point of view, this kind of professional is more like a XYZ specialist than a support, at the end he will make more than support the users, he will teach the users.
Anyway this job title makes me fell a little bit uncomfortable:
- analyst is someone that get the problem and make some analysis on that in order to solve it - the professional will do that in most of the cases, but not always.
- support is someone that helps another one, that offer a comfortable bases to the colleague work.
To finish this post and answer the title question: you are not a support analyst, you are more like a specialist, that is right that you offer support to the end user, but in most of the cases you are more like a knowledge base. At the end in your work you don't solve problems, like a support guy, you offer possibilities. Is it right? (ps.: to make it understandable to everyone, this person works in a department responsible to create a development framework [after we try to understand what does it means], and he works as specialist of this framework, given courses, support and whatever is necessary).
Remember: in our job we make a lot of things, our title should represent the most important of these ones, or the greatest of them (if these functions are a somehow related).
